Age and access policy at Ojo Santa Fe Spa Resort (who can use pools and spa)
Ojo Santa Fe Spa Resort is a 13-and-older property for pool and spa access: guests under 13 may stay and dine but are not allowed in the soaking pools, saltwater pool, or spa areas. Spa treatments require guests to be 18 or older; 13–17 year‑olds may soak only when accompanied by an adult.
In this guide
Who may use the pools and soaking areas
The resort’s communal thermal soaking pools and seasonal heated saltwater pool are reserved for guests aged 13 and older. Guests under 13 are welcome on the property for lodging and dining but are not permitted in soaking, pool, or spa areas.
Overnight guests receive unlimited access to the communal thermal pools during posted hours (7:30 a.m. to 10:00 p.m.). Day-soaking passes also grant pool access during the day (10:00 a.m. to 10:00 p.m.).
- Lodging guests: unlimited soaking access 7:30 a.m.–10:00 p.m.
- Day soaking (non-overnight): 10:00 a.m.–10:00 p.m. with a paid pass
- Guests under 13: not permitted in soaking/pool/spa areas
| Visitor type | Pool/soak access |
|---|---|
| Overnight guest (13+) | Yes — unlimited during posted hours |
| Day guest (13+) | Yes — with day soaking pass 10am–10pm |
| Under 13 | No — lodging/dining only |
Spa treatments and age limits
All spa services at Ojo Santa Fe Spa require guests to be 18 or older. The on-site spa (Ojo Santa Fe Spa) operates by appointment and reserves its treatment menu for adults.
While day soaking passes allow use of steam rooms and some spa facilities, formal spa treatments (massages, facials, energy work, acupuncture) are restricted to guests age 18+.
- Spa treatments (massage, facial, bodywork, acupuncture): 18+ only
- Day soaking pass holders may use co-ed eucalyptus steam room and dry sauna (subject to posted rules)
- Spa reservations recommended; spa call center hours listed on the resort website
| Service | Minimum age |
|---|---|
| Spa treatments (all therapies) | 18 |
| Use of soaking pools/steam room (with pass) | 13 |
| Soaking accompanied minors (13–17) | Allowed with adult present |
Accompaniment and supervision rules
Any guest under 18 must be accompanied by an adult while on property. The resort specifies that minors under 18 cannot use spa treatments and that 13–17 year-olds may soak only when an adult accompanies them.
The minimum age to check in (the guest responsible for the reservation) is 18, so a supervising adult must be present for check-in and for any minors on the reservation.
- Minors under 18: must be accompanied by an adult at all times
- 13–17 year-olds: may use pools/soaking when with an adult
- Spa treatments: reserved for adults 18+
| Age range | Can check in? | Can use spa treatments? |
|---|---|---|
| Under 13 | Yes (if on reservation) — but check-in must be by an 18+ adult | No |
| 13–17 | Yes (with 18+ responsible guest) | No |
| 18+ | Yes | Yes |
What’s included with an overnight stay
Every overnight stay includes unlimited access to the communal thermal pools and the seasonal saltwater pool (when open), complimentary morning yoga, use of the fitness center, and an Ojo spa bathrobe in your room.
Rooms at Ojo Santa Fe Spa Resort include free WiFi and a direct‑dial phone; lodging types include Premium Room, 1 Bedroom (Casita), Traditional Room (Garden), and Premium Room, 2 Bedrooms (Casita).
- Unlimited soaking pools access for lodging guests (7:30 a.m.–10:00 p.m.)
- Complimentary morning yoga in the Yoga Studio (lodging guests)
- Fitness center access and 77 acres of hiking trails included
| Included amenity | Notes |
|---|---|
| Soaking pools | Unlimited for overnight guests during posted hours |
| Yoga | Complimentary morning classes for lodging guests |
| Spa bathrobe | Provided with every stay |
Day soaking, reservations, and practical tips
Day soaking passes are available to non‑overnight guests daily from 10:00 a.m. to 10:00 p.m. and do not require a reservation. The pass includes locker and towel; robe rental may be available for an extra fee.
Pool and spa areas may close temporarily for safety during inclement weather (for example, lightning). Parking for day guests is free but limited, so carpooling is recommended.
- Day soaking hours: 10:00 a.m.–10:00 p.m.; no reservation required
- Day pass includes locker and towel (robe rental available)
- Pools may close for safety during severe weather
| Topic | What to know |
|---|---|
| Reservations | Not required for day soaking; required for spa treatments |
| Parking | Free for day and overnight guests; limited availability |
| Weather | Pools may be closed during lightning or unsafe conditions |
Check-in age, rooming, and related policies
The guest responsible for check-in must be at least 18 years old. Check-in starts at 3:00 p.m. and check-out is at 11:00 a.m.; early check-in or late check-out is not available to allow time for NM Safe Certified cleaning procedures.
The resort is pet-free (service animals excepted) and smoke- and vape-free; an unauthorized pet or evidence of smoking can result in a cleaning fee. If you’re bringing minors, remember that the pool/spa age rules still apply.
- Minimum check-in age: 18 (ID and credit card may be requested)
- Check-in: 3:00 p.m.; check-out: 11:00 a.m.; no early/late options generally
- Pet-free resort; service animals excepted
| Policy | Detail |
|---|---|
| Minimum check-in age | 18 years |
| Check-in/out times | 3:00 p.m. / 11:00 a.m. |
| Pets | Not permitted (service animals excepted) |
