Ojo Santa Fe Spa Resort › FAQs
Know before you goOjo Santa Fe Spa Resort FAQs
Answers to everything guests ask before booking: the age policy, check-in, every room, dining, the spa, getting there, the seasons, events and booking. Short answers first.
Most asked
The basics
10Where is Ojo Santa Fe Spa Resort located?
Ojo Santa Fe Spa Resort is at 242 Los Pinos Road, Santa Fe, New Mexico 87507 on a 77-acre property in the La Cienega Valley between Albuquerque and Santa Fe.
What time are check-in and check-out at Ojo Santa Fe Spa Resort?
Check-in begins at 3:00 PM and check-out is at 11:00 AM.
Is breakfast included with a stay at Ojo Santa Fe Spa Resort?
Breakfast is a paid optional extra served in the Blue Heron Restaurant and is not automatically included with lodging.
Are the thermal pools included with an overnight stay at Ojo Santa Fe Spa Resort?
Yes, every overnight stay includes unlimited access to the communal thermal soaking pools and the seasonal saltwater pool during posted guest hours.
Does Ojo Santa Fe Spa Resort offer WiFi in rooms?
Yes, rooms include free WiFi and there is complimentary wireless access in select areas around the resort.
Is parking available at Ojo Santa Fe Spa Resort?
Yes, free self-parking is available for both overnight and day-use guests, though space is limited.
Are TVs provided in rooms at Ojo Santa Fe Spa Resort?
No, rooms at Ojo Santa Fe Spa Resort are intentionally TV-free to encourage a quieter stay.
Can non-overnight guests visit Ojo Santa Fe Spa Resort?
Yes, day guests can visit for day soaking, dining, spa treatments, and trails; day soaking runs 10:00 AM–10:00 PM with no reservation required.
Is Ojo Santa Fe Spa Resort pet-friendly?
No, Ojo Santa Fe Spa Resort is a pet-free property; only service animals are permitted.
How can I get to Ojo Santa Fe Spa Resort from the airport?
The resort offers a paid shuttle and guests are commonly advised to rent a car; the nearest airport is Santa Fe Regional Airport, about 10 minutes away, and Albuquerque International Sunport is roughly 45–60 minutes by car.
Age policy & families
8Is Ojo Santa Fe Spa Resort an adults-only property?
Ojo Santa Fe Spa Resort is designed as a 13-and-older resort rather than a strict adults-only property; it limits access to certain amenities by age.
What is the minimum age to check in at Ojo Santa Fe Spa Resort?
The guest responsible for check-in must be at least 18 years old.
Can guests under 13 stay at Ojo Santa Fe Spa Resort?
Guests under 13 may stay for lodging and dining only but are not permitted in the soaking, pool, or spa areas.
Can 13–17 year-olds use the pools or soaking areas at Ojo Santa Fe Spa Resort?
Guests 13–17 may use soaking areas only if accompanied by an adult; spa treatments remain restricted to adults 18 and older.
Are spa services at Ojo Santa Fe Spa Resort available to minors?
No, all spa treatments at Ojo Santa Fe Spa Resort require guests to be 18 or older.
Do minors need an adult with them on property at Ojo Santa Fe Spa Resort?
Yes, any guest under 18 must be accompanied by an adult at all times while on property.
Can non-overnight under-13 visitors use the pools at Ojo Santa Fe Spa Resort?
No, the resort’s policy bars guests under 13 from the soaking, pool, and spa areas regardless of lodging status.
Does Ojo Santa Fe Spa Resort have special family or kids programs?
The resort’s published information does not list dedicated kids clubs or family programing; its offerings focus on 13-and-older access to pools, spa, and wellness activities.
Check-in & hotel policies
10What are the check-in procedures at Ojo Santa Fe Spa Resort?
Check-in begins at 3:00 PM at Guest Services; guests may be asked to leave luggage in their vehicle until directed to their room because lodging is dispersed across the property.
Can I request early check-in or late check-out at Ojo Santa Fe Spa Resort?
No, the resort is unable to accommodate early check-in or late check-out to allow time for NM Safe Certified housekeeping between stays.
What payment methods does Ojo Santa Fe Spa Resort accept?
The property accepts major credit cards (American Express, Discover, Mastercard, Visa); cash is not accepted and the resort may pre-authorize a card prior to arrival.
Will I need ID at check-in at Ojo Santa Fe Spa Resort?
A government-issued photo ID and a credit card may be required at check-in for incidental charges.
Is smoking allowed at Ojo Santa Fe Spa Resort?
No, Ojo Santa Fe Spa Resort is a smoke- and vape-free property.
Are there fees for pets or evidence of pets at Ojo Santa Fe Spa Resort?
Unauthorized pets are not permitted and the resort charges a deodorizing fee per animal if there is evidence of an unauthorized pet in a room.
Does Ojo Santa Fe Spa Resort provide airport transfers?
The resort offers a paid shuttle service with advance arrangements required; specifics and scheduling should be confirmed with the resort when booking.
Is parking available when I stay at Ojo Santa Fe Spa Resort?
Yes, free on-site parking is available for overnight guests, though space can be limited, especially for day-use visitors.
How accessible is Ojo Santa Fe Spa Resort for mobility needs?
The resort provides accessible parking, stair-free paths to entrances, braille or raised signage, and an accessible on-site restaurant and spa; note the property spans varied terrain across 77 acres.
What happens if the weather forces pool closures during my stay at Ojo Santa Fe Spa Resort?
In cases of inclement weather such as lightning, the resort may temporarily close pools and amenities until it is safe to reopen them.
Rooms & suites overview
9What room types are available at Ojo Santa Fe Spa Resort?
The property lists Premium Room, 1 Bedroom (Casita); Traditional Room (Garden); and Premium Room, 2 Bedrooms (Casita).
What bed configurations are offered in Traditional Room (Garden) at Ojo Santa Fe Spa Resort?
Traditional Room (Garden) is available with either 1 King Bed or 2 Double Beds.
Do rooms at Ojo Santa Fe Spa Resort include WiFi and phones?
Yes, rooms include free WiFi and a direct-dial phone with complimentary local and long-distance calls.
Are bathrobes and pool access included with rooms at Ojo Santa Fe Spa Resort?
Every overnight stay includes Ojo spa bathrobes and unlimited access to the communal thermal and seasonal saltwater pools during posted hours.
Are TVs provided in guest rooms at Ojo Santa Fe Spa Resort?
No, rooms are intentionally TV-free to encourage a quieter, restorative stay.
How many rooms and casitas does Ojo Santa Fe Spa Resort have?
The resort has more than 50 rooms and casitas spread across its 77-acre property.
Are rooms at Ojo Santa Fe Spa Resort cleaned to any specific standard?
Housekeeping follows NM Safe Certified cleaning procedures, and the resort reserves the full window between stays to complete these procedures.
Room by room
27Traditional Room (Garden)
What does the Traditional Room (Garden) at Ojo Santa Fe Spa Resort look out on?
As the name suggests, this room faces the resort's gardens , and it comes with a private balcony or patio where you can sit outside. Ojo Santa Fe covers 77 acres in the La Cienega Valley, so the setting is quiet and high-desert.
How are the beds arranged, and how many guests does the room sleep?
The room is arranged with 1 King or 2 Double Beds , depending on availability, and is set up for up to 4 guests . The bedroom has premium bedding, and a desk and wardrobe or closet sit alongside it.
What is the bathroom like?
The private bathroom has a bathtub or shower, free toiletries, towels and a hair dryer. Bathrobes are provided, and every overnight stay also includes the Ojo spa bathrobes for walking to the pools.
Is there a television in the room?
No. Ojo Santa Fe invites guests to "check in and tune out" , so the rooms have no TVs. You do get free WiFi and a direct-dial phone with complimentary local calls. Cell coverage across the resort is very limited, which adds to the unplugged feel.
Can I make tea or coffee and keep drinks cold in the room?
Yes. The room has a coffee/tea maker and electric kettle , a mini-fridge and a microwave , and complimentary bottled water. For meals, the Blue Heron Restaurant is on site.
What is included with a stay in this room?
Every overnight stay includes unlimited soaking in the thermal pools , access to the seasonal saltwater pool (April through October), complimentary morning yoga , use of the fitness center and 77 acres of hiking trails . Lodging guests also receive complimentary daily tour passes to nearby El Rancho de Las Golondrinas, a living-history ranch museum.
When can I use the pools if I arrive early or leave late?
Lodging guests can use the communal soaking pools from 7:30am to 10:00pm , including before the 3:00 PM check-in and after the 11:00 AM check-out. The resort cannot offer early check-in or late check-out. Pools may close temporarily in lightning or other severe weather.
Where can I eat, and do I need a reservation?
The Blue Heron Restaurant is the on-site restaurant, with pond views and an outdoor patio, and it is described as the only waterside dining in Santa Fe. It serves breakfast (7:30am–10:30am), lunch (12:00pm–3:00pm) and dinner (5pm–9:30pm). Dinner reservations are recommended , and dress is resort casual. It does not have a full bar. Breakfast is an optional paid extra.
What should I know about getting to the resort and moving around the property?
Ojo Santa Fe is at 242 Los Pinos Road, about 20 minutes from the Santa Fe Plaza , and a rental car is recommended. Parking is free . A paid shuttle runs to Santa Fe Airport or the NM 599 Rail Runner station at $30 per person each way, and it must be booked in advance. Lodging is spread across the grounds, so leave luggage in your vehicle until you are directed to your room. The terrain includes gravel, flagstone, brick and dirt paths. The resort is smoke- and vape-free and pet-free.
Food & drink
9Is breakfast included at Ojo Santa Fe Spa Resort?
Breakfast is not automatically included with lodging; it is an optional paid extra served at the Blue Heron Restaurant from 7:30 a.m. to 10:30 a.m.
What meals does Blue Heron Restaurant serve at Ojo Santa Fe Spa Resort?
Blue Heron serves breakfast (7:30–10:30 a.m.), lunch (12:00–3:00 p.m.), and dinner (5:00–9:30 p.m.).
Do I need a reservation to dine at Blue Heron at Ojo Santa Fe Spa Resort?
Reservations are recommended at Blue Heron, especially for dinner and weekend peak hours.
Can non-hotel guests dine at the Blue Heron Restaurant at Ojo Santa Fe Spa Resort?
Yes, outside diners are welcome to eat at Blue Heron; you do not have to be an overnight guest to dine there.
Does Blue Heron Restaurant at Ojo Santa Fe Spa Resort have a full bar?
Blue Heron does not offer a full, separately named bar; dining focuses on the seasonal, farm-forward menu and a sommelier-curated wine list.
What type of cuisine is served at Blue Heron at Ojo Santa Fe Spa Resort?
The Blue Heron menu is contemporary American with Southwestern and Mexican regional influences, emphasizing seasonal local ingredients from Ojo Farm and regional partners.
What is the dress code for dining at Blue Heron at Ojo Santa Fe Spa Resort?
Dress is resort casual at Blue Heron; guests generally dress comfortably and some wear spa robes to breakfast.
Are there signature dishes to expect at Blue Heron Restaurant at Ojo Santa Fe Spa Resort?
Guest-favorite menu items reported by diners include ruby trout, whipped feta, green chile fries, and a Wagyu burger, though menus are seasonal and may change.
Can guests bring food or order room service at Ojo Santa Fe Spa Resort?
The available facts do not specify room service or outside-food policies, so please contact the resort or BookResorts agents for current details.
Spa & wellness
9Who can receive spa treatments at Ojo Santa Fe Spa Resort?
All spa treatments at Ojo Santa Fe Spa Resort are available only to guests 18 and older.
Do I need an appointment for spa services at Ojo Santa Fe Spa Resort?
Yes, spa services are available daily by appointment; book ahead to secure your preferred time.
How many treatment rooms does Ojo Santa Fe Spa at Ojo Santa Fe Spa Resort have?
Ojo Santa Fe Spa has 12 treatment rooms.
What signature treatments does Ojo Santa Fe Spa at Ojo Santa Fe Spa Resort offer?
Signature services include the Ojo Dreaming experience, Rio Grande Hot Stone Massage, Blue Corn/Prickly Pear/Sea Salt Scrub with Hot Oil Hair Therapy, Ojo Rejuvenator, and Ojo Balanced Body.
What skincare products does the Ojo Santa Fe Spa at Ojo Santa Fe Spa Resort use?
The spa uses Round Barn Apothecary organic skincare and locally sourced, non-toxic botanicals in its treatments.
Can day-soaking guests use the spa facilities at Ojo Santa Fe Spa Resort?
Day soaking (10 a.m.–10 p.m.) includes access to spa amenities such as the co-ed eucalyptus steam room, dry sauna, and private steam showers, but spa treatments themselves require appointments and are for guests 18+.
When can I call to book spa treatments at Ojo Santa Fe Spa Resort?
The spa/reservations call center operates 8 a.m.–6 p.m. MT Monday–Saturday and 8 a.m.–4 p.m. MT Sunday.
Are there any age rules for using the spa relaxation areas at Ojo Santa Fe Spa Resort?
Spa treatments and spa services are reserved for guests 18 and older; day-soaking and pool/spa-area policies follow the resort's 13-and-older design with minors under 18 accompanied by an adult.
Are robes and towels provided for spa guests at Ojo Santa Fe Spa Resort?
Overnight guests receive Ojo spa bathrobes and towels as part of every stay; day-soaking guests receive locker and towel service, with robe rental available for an extra fee.
Pools & on site
9What pool and soaking access do overnight guests have at Ojo Santa Fe Spa Resort?
Every overnight stay includes unlimited access to the communal thermal soaking pools and the seasonal heated saltwater pool during posted guest hours.
What are the soaking pool hours for lodging guests at Ojo Santa Fe Spa Resort?
Lodging guests have access to the communal soaking pools from 7:30 a.m. to 10:00 p.m., including the day of arrival and departure.
Can non-overnight guests use the pools at Ojo Santa Fe Spa Resort?
Yes, day soaking is available daily from 10:00 a.m. to 10:00 p.m. with no reservation required; day passes include locker and towel service.
Is the saltwater pool at Ojo Santa Fe Spa Resort open year-round?
No, the heated saltwater swimming pool is seasonal and open April through October.
How much are day-soaking passes for the pools at Ojo Santa Fe Spa Resort?
Published rates show day soaking at $45 per person Monday–Thursday and $65 per person Friday–Sunday, which include locker and towel; robe rental is an additional charge.
What happens to the pools at Ojo Santa Fe Spa Resort during bad weather?
In the event of inclement weather such as lightning, the resort may evacuate and close the pools and other amenities until it is safe for guests to return.
Are children allowed in the pools and soaking areas at Ojo Santa Fe Spa Resort?
Ojo Santa Fe is designed as a 13-and-older resort; guests under 13 are not permitted in soaking, pool, or spa areas, and minors under 18 must be accompanied by an adult.
Do I need a reservation to use the soaking pools at Ojo Santa Fe Spa Resort?
No reservation is required for day soaking; lodging guests have included access during posted hours without additional booking.
Are towels and lockers provided at the pools at Ojo Santa Fe Spa Resort?
Yes, day-soaking passes include locker and towel service; overnight guests also receive towels and robes as part of their stay.
Weather & seasons
8What is the best time of year to visit Ojo Santa Fe Spa Resort for warm-weather activities?
Warm-weather activities are most comfortable from mid-June through late August, with a peak comfort period in early July.
What kind of temperatures can I expect near Ojo Santa Fe Spa Resort in summer?
Summer highs in the Santa Fe area commonly reach the upper 80s to low 90s°F with lows in the mid-50s to high-50s°F and generally low humidity.
How cold does it get near Ojo Santa Fe Spa Resort in winter?
Winters can be freezing and snowy, with daytime highs often in the upper 40s°F and nighttime lows down into the teens.
Do I need to layer clothing when visiting Ojo Santa Fe Spa Resort in spring and fall?
Yes — spring and fall can have warm afternoons and chilly mornings, so layering is recommended for outdoor activities.
How much sunshine does the Santa Fe area around Ojo Santa Fe Spa Resort get?
One guide reports Santa Fe receives sunshine about 320 days per year, though daily conditions can vary.
Are there seasonal events near Ojo Santa Fe Spa Resort I should consider when planning a visit?
Summer and fall host many Santa Fe events — summer includes opera season and July markets, while fall features events like the Burning of Zozobra and Fiestas de Santa Fe.
Will the pools at Ojo Santa Fe Spa Resort be affected by the season when I visit?
Yes — the heated saltwater swimming pool is seasonal (open April through October), while thermal soaking pools are available year-round during posted hours unless closed for weather.
How much do temperatures typically vary across the year near Ojo Santa Fe Spa Resort?
Annual typical temperatures in the Santa Fe area vary roughly from lows near 18°F to highs around 83°F across the year.
Getting there & around
12What is the address of Ojo Santa Fe Spa Resort?
Ojo Santa Fe Spa Resort is located at 242 Los Pinos Road, Santa Fe, New Mexico, 87507, USA.
What are the check-in and check-out times at Ojo Santa Fe Spa Resort?
Check-in begins at 3:00 PM and check-out is at 11:00 AM.
Can I request early check-in or late check-out?
The resort cannot accommodate early check-in or late check-out because the full window is reserved for NM Safe Certified housekeeping between stays.
What is the minimum age to check in at Ojo Santa Fe Spa Resort?
The guest responsible for check-in must be at least 18 years old.
How do I get to Ojo Santa Fe Spa Resort from the nearest airport?
The nearest airport is Santa Fe Regional Airport (SAF), about a 10-minute drive; Albuquerque International Sunport (ABQ) is roughly a 50–60 minute drive. The property recommends renting a car to reach and get around the area.
Does Ojo Santa Fe Spa Resort offer airport shuttle service?
The resort offers a paid shuttle between Ojo Santa Fe and Santa Fe Airport or the NM 599 Rail Runner station; shuttle service must be arranged in advance and runs during posted hours.
Is parking available at Ojo Santa Fe Spa Resort?
Yes, free self-parking is available for both overnight and day-use guests, though parking is limited and carpooling is recommended for day visitors.
Is the resort wheelchair accessible?
The resort provides wheelchair-accessible parking, a stair-free path to entrance, braille or raised signage, and an accessible on-site restaurant and spa.
Will I have cell coverage and WiFi at Ojo Santa Fe Spa Resort?
Each room includes free WiFi and a direct-dial phone with complimentary local and long-distance calls; free WiFi is also available in select outdoor areas, though cell coverage on property is limited.
Are pets allowed at Ojo Santa Fe Spa Resort?
Ojo Santa Fe is a pet-free resort; pets are not permitted on property or in lodging units except for service animals, and a deodorizing fee may be charged if an unauthorized animal is found.
What should I know about luggage at check-in?
Because lodging is dispersed across 77 acres, guests checking in at Guest Services are asked to leave luggage inside their vehicle until staff directs you to your room.
Is smoking permitted at Ojo Santa Fe Spa Resort?
No. The resort is smoke- and vape-free across the property.
Things to do
11What activities are included with an overnight stay at Ojo Santa Fe Spa Resort?
Every overnight stay includes unlimited access to the communal thermal soaking pools and the seasonal saltwater pool during posted hours, Ojo spa bathrobes, complimentary morning yoga, access to 77 acres of hiking trails, and use of the fitness center.
When can lodging guests use the thermal soaking pools?
Lodging guests have unlimited access to the communal soaking pools from 7:30 AM to 10:00 PM, including on arrival and departure days.
Can non-overnight guests use the pools and spa?
Yes. Day soaking passes are available daily from 10:00 AM to 10:00 PM with no reservation required, granting access to the thermal pools and spa amenities.
Are spa treatments available at Ojo Santa Fe Spa Resort?
Yes. The on-site Ojo Santa Fe Spa offers a menu of treatments in 12 treatment rooms; all spa services require guests to be 18 or older and are available by appointment.
Is morning yoga offered on-site?
Yes. Complimentary morning yoga for lodging guests is held in the Yoga Studio at the Sages Center overlooking gardens and a koi pond.
What fitness facilities are available at Ojo Santa Fe Spa Resort?
The resort has an on-site fitness center equipped with essentials such as a treadmill, exercise balls, and weights, included with stays.
Are there hiking trails at the resort?
Yes. Guests have access to 77 acres of private hiking and nature trails across the property.
What dining options are available on property?
Blue Heron Restaurant is the on-site waterside restaurant serving breakfast, lunch, and dinner with a seasonal contemporary American/Southwestern menu; reservations are recommended for dinner.
Can I visit nearby attractions from Ojo Santa Fe Spa Resort?
Yes. The resort is about 20 minutes from the historic Santa Fe Plaza and very near El Rancho de Las Golondrinas; guests can also reach attractions like Meow Wolf and the Georgia O'Keeffe Museum within a short drive.
What happens if there is bad weather while I'm soaking?
In the event of inclement weather such as lightning, the resort may close and vacate the pools and amenities until it is safe for guests to return.
Are towels and lockers provided for day soakers?
Day soaking includes a locker and towel; robe rental is available for an additional charge.
Weddings & celebrations
8Can I hold a wedding or small celebration at Ojo Santa Fe Spa Resort?
Yes. The resort hosts intimate weddings, rehearsal dinners, and celebrations with capacity geared toward small groups; contact the resort for specifics.
What on-site event spaces are available for weddings?
The Moon House Venue is available as an intimate event space with a fireplace and outdoor deck overlooking a pond; the resort also offers other indoor and outdoor spaces including the Blue Heron dining areas.
What is the capacity of the Moon House Venue?
The Moon House Venue accommodates up to 30 guests in general configurations.
Does the resort offer space for rehearsal dinners or receptions?
Yes. The Moon House and the Blue Heron dining areas are used for rehearsal dinners and small receptions; reach out to event staff for layout options and availability.
Is outdoor event space available at Ojo Santa Fe Spa Resort?
Yes. The resort has outdoor event spaces and a deck at the Moon House suitable for small outdoor gatherings and sunset viewing.
Can the Blue Heron Restaurant host wedding meals?
Yes. The Blue Heron serves breakfast, lunch, and dinner and can be used for group dining; dinner reservations are recommended for larger groups.
Are there on-site accommodations for wedding guests?
Yes. The resort offers rooms and casitas across the property that can be booked for wedding guests; contact reservations for group booking details.
Is there event support for corporate or meeting groups?
The property provides meeting and event spaces for small corporate or wellness retreats and can accommodate planning needs for groups typically in the 10–25 person range.
Booking & prices
10How can I contact the 24-hour reservations line for Ojo Santa Fe Spa Resort?
You can reach BookResorts agents 24/7 for reservations and assistance at +1 (888) 605-1350.
Are TVs provided in rooms at Ojo Santa Fe Spa Resort?
No. Rooms are intentionally TV-free to encourage a quieter, restorative stay.
What room types are available at Ojo Santa Fe Spa Resort?
The property offers Premium Room, 1 Bedroom (Casita); Traditional Room (Garden) with 1 King Bed or 2 Double Beds; and Premium Room, 2 Bedrooms (Casita) with 1 King Bed and 1 Double Bed.
Is breakfast included with a room reservation?
Breakfast is an optional paid extra served at the Blue Heron Restaurant and is not automatically included with lodging.
What amenities are included with a room booking?
Every overnight stay includes Ojo spa bathrobes, unlimited soaking pool access, complimentary morning yoga, access to 77 acres of hiking trails, and use of the fitness center; rooms also include free WiFi and a direct-dial phone with complimentary local and long-distance calls.
What payment methods does the property accept?
The property accepts major credit cards (American Express, Discover, Mastercard, Visa); cash is not accepted and the resort may pre-authorize a credit card prior to arrival.
Is there a deposit or ID requirement at check-in?
A government-issued photo ID and a credit card may be required at check-in for incidental charges; the resort may pre-authorize your card before arrival.
Are pets allowed in guest rooms?
No. Ojo Santa Fe is a pet-free resort and unauthorized animals are not permitted in lodging units; a deodorizing fee may be charged if evidence of an unauthorized pet is found.
Can I book spa treatments when I make my reservation?
Spa services are available by appointment; you can request treatments when booking or contact the spa directly during its reservations call-center hours to secure appointments.
What is the resort's cancellation or pricing policy?
Specific cancellation and price policies vary by rate and reservation channel; please check your booking confirmation or contact the reservations team at +1 (888) 605-1350 for details.
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